1. By placing the order on our store, you accept our shipping/return policy.
2. We suggest you to read our Return Policies carefully before filing any claim. Make sure that the product is eligible for any claim to avoid any dissatisfaction.
3. Returns are only accepted after approval by our customer support. To begin a return or any other query, please contact the support team at firstname.lastname@example.org within 10 calendar days from the date package is delivered.
4. If the item is defective/damaged or not working, please file a claim and provide a proper verification as requested by the customer support representative. Unverified products will not be entertained with return, exchange or refund. Without verification, we can't resolve your issue. Claims filed after 10 calendar days time window will not be accepted 1 clear and noticeable Video or Picture of the product's defect.
5. Any product that you return must be in its original condition and packaging. Items altered by you in any way after receiving are not eligible for return. Please keep the package return receipt with you and email us its pictures so that we can keep track of the package.
6. Packages that are rejected or refused to receive upon delivery, abandoned, or packages returned outside the designated return process are not accepted as a return.
7. If the package arrives 10 days or more after the scheduled delivery date as set by Playful Haven or has not been delivered, we will give a refund.
8. In order to avoid delivery issues, please ensure that you mention your proper, complete address on the checkout. The items that are returned because of incomplete addresses are not eligible for refund or store credit.
9. Cancellations/changes in order are accepted within 60 minutes if the order is not shipped. After your order has been dispatched from our warehouse and assigned a tracking number canceling/retrieving the package becomes virtually impossible.
10. Refunds or store credit for the returned product will be issued within 30 days after the product is received at our return address.
11. Refund to your products is provided on your original payment method. If you ordered through Paypal, the refund will be issued to your Paypal account only, or if you ordered through a credit card, the refund will be issued on the same credit card. Change of account details is not accepted for refund.
12. Any returned item that falls outside our Return Policy or is not eligible for refund or store credit is discarded by us.
13. At Playful Haven, we take great care in ensuring that all our products are of the highest quality and are packed securely to prevent any damage during transit. However, sometimes packages can be damaged due to handling by the courier company. If you receive a package that appears to be damaged, we recommend that you take photos of the packaging and contact the courier company as soon as possible to report the issue. Please also send us the same photos at email@example.com and we will do our best to assist.
14. We offer free worldwide shipping with 1 to 3 business days for order processing. After the order dispatch, the estimated delivery time is 7 to 14 business days depending on your country or region.
15. Sometimes we split your order into multiple shipments. It is done if we have something in stock that can be delivered to you before the rest of your order. In such a case, you’ll be notified along with the tracking information of each shipment.
16. Should you decide to return your order, please note that a shipping fee will be applicable. The amount may vary depending on your location.
17. We try to ensure that the quality of both the product and packaging is perfect. But considering that logistic companies do the shipping, we cannot guarantee you completely undamaged packaging. So any return, refund or claims on product packing are unaccepted. However, if the product is received in a damaged state, kindly let us know so we can make possible amends.